SUPPORT
Returns, Refunds and Exchanges
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How To Return An Item?
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
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Please email antoine.b@novabiomatique.com to request a refund and we will assign you a tracking #.
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Mail your returned item to:
Plug’N’Grow™ Controllers
Returns Department Tracking #
55 rue du Parc de l'innovation
La Pocatiere, Quebec, G0R 1Z0, Canada
*Include in your package a signed letter stating the reason for your return and the original receipt.
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Return Exceptions
Some items can not be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
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Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
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Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Technical support
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Need some help?
For a technical need, please contact us at the following toll-free number: 1-888-577-6274 or email us at antoine.b@ novabiomatique.com and we will get back to you as soon as possible. We provide technical support for the hours below:
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Monday - Friday 5:00 am - 7:00 pm*
*Eastern standard time (UTC-5)