Returns, Refunds and Exchanges

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How To Return An Item?

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

 

1. Please email antoine.b@novabiomatique.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

 

Plug’N’Grow™ Controllers

Returns Department Tracking #

55 rue du Parc de l'innovation

La Pocatiere, Quebec, G0R 1Z0, Canada

 

*Include in your package a signed letter stating the reason for your return and the original receipt.

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Return Exceptions

Some items can not be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

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Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

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Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.