Returns, Refunds and Exchanges
How To Return An Item?
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
Mail your returned item to:
Returns Department Tracking #
55 rue du Parc de l'innovation
La Pocatiere, Quebec, G0R 1Z0, Canada
*Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Need some help?
For a technical need, please contact us at the following toll-free number: 1-888-577-6274 or email us at antoine.b@ novabiomatique.com and we will get back to you as soon as possible. We provide technical support for the hours below:
Monday - Friday 5:00 am - 7:00 pm*
*Eastern standard time (UTC-5)